Build A Healthy & Profitable Tech Service Business
Unlock Sustainable Growth, Increased Profitability & Lasting Success
About
Creekline Consulting is passionate about building Healthy Service businesses in technical industries.
With over 20 years providing technical management in industries including Military and Defense, Mining Safety, Medical Devices, Medical Analytics, and Food Science. Creekline Consulting is able to provide a range of services to support Management in improving their business processes, structure, profitability and team effectiveness.
In particular, we offer services for technical organisations in all stages of life, from just starting out to global presence.
Great service is not only more profitable, it leads to happy service teams, loyal customers and lowest operating costs.
Services
Analytics
Analytics to gain insights into processes, product quality, efficiency gains and waste reduction.
Training
Technical training, management support, service skills, effective troubleshooting.
End to End Support
From building a ground up service business, to refining a global technical operation. On site or remote.
Successes
Medical – Turned around a workshop service center from a backlog of up to 1 year to 80% of work returned to customer within 24 hours.
Diagnostics – The reliability of leased analytic instruments improved significantly and reduced the support costs by half.
Scientific – A small poorly performing acquisition and was turned into the highest performing aftersales business within the global family, and has maintained that position since.
